Get help

Everything to do with Sirat goes to one address: sirat.support@gmail.com.

There is no ticket portal, no chatbot, and no form that swallows your message. You write to a mailbox and a person reads it.

We answer every email. We do not promise a turnaround time, because we would rather say nothing than promise one we cannot keep. Reports about another person in a circle are the exception: those are acted on within 72 hours, and that commitment is written into the Terms of Service.

Not on the App Store or Google Play yet. This is the home for Sirat's documents and its support inbox.

What to put in the message

Four lines get most problems solved on the first reply. You do not have to know which of them matters.

Screenshots help more than descriptions do, especially for anything about a time or a date.

Please do not send us your password. We will never ask for one, and there is no situation in which we need it.

The things people write about most

A prayer time looks wrong. Almost always Calculation method or Madhab, both under “Location and prayer” in Settings. Mosques in the same city can legitimately differ by several minutes; tell us which mosque or timetable you are comparing against and we can usually name the method it uses.

A prayer will not let me mark it. That is deliberate, not a bug. A prayer can only be marked inside its real window, so Asr cannot be logged at ten in the morning. If the window is open and the control is still locked, that is a bug and we want to hear about it.

My streak broke and it should not have. Tell us the date. Travelling days, sick days and excused days are meant to hold a streak rather than end it, and a repair covers an ordinary missed day. If the mercy rules did not do what they say on the page, we will put the streak back.

I paid and the app does not know. Try Restore purchases, at the bottom of the Plus screen — it is the fix for a reinstall or a new phone. If that does not do it, send us the store receipt Apple or Google emailed you and we will sort it out. Refunds themselves are handled by Apple and Google, not by us; the Licence agreement explains why.

I want my data, or I want it gone. You can do both from inside the app without asking us. Delete your account walks through it, and Your rights covers requests for a copy. If you cannot get into the app, email us and we will do it for you.

Something in a circle is wrong. Write to sirat.support@gmail.com with the circle’s name and roughly when it happened. You can leave a circle yourself at any time, from the circle’s own screen, and leaving takes your history out with you.

Something we should get right and did not

Errors in the Arabic, in a translation, or in anything to do with practice are the reports we most want. They are corrections to content, not complaints, and we treat them that way. Tell us what is wrong and, where you can, what it should say instead.

Privacy and legal

Related pages: Privacy Policy, Terms of Service, Licence agreement, Delete your account.